Help
Ordering


- How do I place an order?

If you are looking to order design only, you can begin your order process on our design page. You will be able to select from a variety of design services we offer.

If you are looking to order print or design/print bundled together, you can begin by browsing through our products using the navigation on the left. You will have the option to select the quantity you want along with adding design to your order, and a couple other options as well.

- How long does it take to receive my order?

Well, that depends on what you have ordered. Design, print, and video all have different turnaround times:

  • Design turnaround time is 2-4 days.
  • Print turnaround is usually 2-4 days or 5-7 days turnaround time, depending on the product. When ordering, you will be able to see the print turnaround time for your specific product.
  • Video ads have a turnaround time of 5-7 business days.

It is important to remember to fill out our design questionnaire as soon as possible after completing your order so we may begin our creative design process.

- Can I place my order by phone?

Yes, you may order by phone. If you are having problems using our website to place your order, you may call us and we will gladly walk you through the order process or process the order for you. Keep in mind that your order will still be placed online. You may also use our Live Chat feature at the top of our page and get fast help from our support staff.



Artwork


Setting up the correct resolution and color mode
- Can I convert my artwork from 72dpi to 300dpi?

Unfortunately, there’s really no way to convert your lower resolution image to a higher resolution. Redesigning the graphic would be the best solution to ensure a good print.

- What type of files can I upload for printing?

We accept the following file formats: .pdf, .eps, .psd, .tif, and .jpg. We strongly recommend upload .eps or .pdf with outlined fonts. These will speed up your turnaround time. See our preparing artwork page for more information.

- What color mode should I use?

CMYK. If you send us a file in RGB mode, there may be a color shift resulting in an unexpected print finish. You should always save your work in CMYK mode.

- What resolution should I use?

You must use a 300 dpi resolution for your files. We will place your order on hold if you fail to follow the guidelines. See our preparing artwork page for more information.

- How should I set up my bleed and crop marks?

Please use our templates located on each product page for bleed and crop mark instruction.



Video Services


- How do I upload my video ads to websites that can host it such as youtube.com?

There are many video hosting companies out there. Please read about their upload methods directly from their website so you can ensure a smooth process. The file that is delivered to you is ready for upload.